The following is the general return policy of Professional Pest Control Products. There are different reasons as to why customers would like to return products purchased from our web site. Occasionally customers simply change their mind and wish to return purchased products. This is covered in Simple Returns section of policy and applies to situations where the correct products were shipped.
If we (Professional Pest Control Products) ship the wrong products, see Wrong Products Shipped section of policy.
If, during shipment, products are damaged you need to go to Products Damaged in Shipment section. Certain items such as Bird-X electronic devices, pesticide sprayers, dusters and live animal traps are covered in the Defective Equipment section of our return policy.

Our goal is to supply our customers with the best possible products for safe, effective control of nuisance or unwanted animals, insects or other pests and to satisfy our customers' needs most rational way possible.

Wrong Product Shipped     Products Damaged in Shipment
Simple Returns    Defective Equipment

Simple Returns
Sometimes customers change their mind after ordering
products. If Professional Pest Control Products has shipped
the product or products that you ordered and you have not
opened its original container you may send it back for a
PRODUCT PRICE REFUND. We will not refund shipping costs
and you must pay shipping when you return the product or
products.
*REFUSED DELIVERY:* Customers will be responsible for all charges associated
with shipping and handling when or if packages shipped are returned to our warehouse due to "customer refused delivery." Once the merchandise is returned to our warehouse, a credit memo will be issued to our accounting department to issue a credit for the original purchase price less the shipping and handling charge. If you decide to refuse delivery, please contact Professional Pest Control Products. If we know of the non-delivery due to refusal, credit for product will most likely be expedited in a more timely manner.

We cannot accept returns sent C.O.D. Customer is responsible
for safe return of products.
To receive PRODUCT PRICE REFUND, products must be
returned within time frame outlined on this page. Items can
be returned if they are unused, original container is unopened
and items are in condition for resell. We cannot resell
products that have been opened, have had labels removed or
other wise altered, used or damaged.

Only products returned within 30 days of original ship date will
be eligible for PRODUCT PRICE REFUND. After 30 days, a 15%
re-stocking fee will be applied. THERE ARE NO REFUNDS FOR
PRODUCTS RETURNED AFTER 60 DAYS FROM DATE
PRODUCTS SHIPPED.

Products Damaged in Shipment
If products are damaged during shipment, please notify us
immediately. Do not accept packages that are obviously
damaged by shipper. If package does not look to be in good
condition, you have the right to either refuse package or write
"Damaged" with your signature. Notify us immediately so
that we can take care of your order.

Wrong Product Shipped
If the product you receive is not the same product showing on
your order form, you can return product for full refund or
replacement with correct product ordered if done so
immediately. Notify us within 48 hours if you do not have the
product you ordered. Contact us within said time frame for
Return Authorization.

Defective Equipment
Professional Pest Control Products is not responsible for
claims made by manufacturers of different products. Most
manufacturers have warranties against manufacturing defects;
some have guarantees for their products. If you have pest
control equipment that is defective or which does work,
contact the manufacturer. If you are not able to contact the
manufacturer, we will try to find contact information for you.
In the end, manufacturers are responsible for their own claims
and we will do our best to satisfy you, our customer.

Wrong Product Shipped Products Damaged in Shipment
Simple Returns Defective Equipment Pest Control Information
Pest Control Supplies Animals and Pests Pest Control Supply Return Policy