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Shipping Pest Control Supplies
Holiday
information
Professional Pest Control Products ships orders via
Postal Service and UPS ground services inside of the continental United
States; we do not ship outside the continental United States.
We do not ship every pesticide to all states. When placing your order,
check the "cannot be shipped to" list at end of each article description.
Read "No Pesticides" article for more
detailed information.
Extra large items (large
live animal traps, termite
and lawn spray rigs) must be shipped via freight lines. Before a
S&H quote can be given on extra large orders, e-mail
the number of items desired and exact address where package is to be
delivered. (Always designate whether the items are to be delivered to a
residential or business address, with the exact name of the business included. Freight line charges to a residential
address are higher than commercial addresses.) Once the shipping charge
has been calculated, the information will be sent to you by e-mail reply.
When placing your order you will be given four options for shipping your
pest control supplies: Ground Delivery, 3
Day Delivery, 2nd Day Delivery, Next Day
Delivery.
- Ground - This is
the default method of shipping; choose from 3 to 6 days and 5 to 10 days. If you choose a special delivery (3
Day, 2nd Day, Next Day) there is
an extra charge added to your order. All orders
containing any type of aerosol will be shipped by ground service only - with
no exceptions! If your order contains an
aerosol it will be shipped via ground service, even if you choose a special
delivery option.
We can only ship to a physical street address for certain products or
package sizes.
We try to process all orders that are placed by noon of any given business
day. If you want to check the status of an order placed close to Noon,
call our toll-free number for verification.
A "business day" does not include holidays, Saturday or
Sunday. (If you place an order on Friday afternoon, your order may not
ship until the following Monday.)
Shipping times will vary, according to your location. (There is no
guarantee for specific time of day that packages will be delivered.)
Packages sent to the west coast of the United States generally take about 5
business days for delivery. Allow 2 to 4 business days for other areas
of the United States. If you need your products delivered sooner, you
must choose one of the special delivery options: 3 Day, 2nd
Day, Next Day.
The S&H cost for ground delivery is calculated by weight of package and
dimensional weight. Packages with larger than normal dimensions or shapes might
have a slightly higher charge.
- 3 Day - Many people confuse
this method with 2nd Day delivery.
Examples: An order that ships out of our warehouse (via 3 Day) on Monday
will be delivered on the following Thursday. An order that ships out
of our warehouse on Friday will be delivered on the following
Wednesday. As shown by the two examples, the day shipped and weekends
are not counted in the 3 day delivery time. (There is no guarantee for
specific time of day that packages will be delivered.) If you need
your package delivered sooner, choose 2nd Day or Next Day options.
We try to process all orders that are placed by noon of any given business
day. Orders placed after noon (Central Time) will probably ship the
following business day.
Aerosols
will not be shipped via 3 Day service.
- 2nd Day - This shipping option
takes 2 business days for delivery. (There is no guarantee for
specific time of day that packages will be delivered.)
Examples: An order that ships out of our warehouse (via 2nd Day) on
Monday is delivered to you on the following Wednesday. An order that
ships out of our warehouse on Thursday will be delivered the following
Monday. (Do not count day shipped, Saturday or Sunday in the
calculation of delivery time.)
We try to process all orders that are placed by noon of any given business
day. Orders placed after noon (Central Time) will probably ship the
following business day.
Aerosols
will not be shipped via 2nd Day service.
- Next Day - This method of
delivery will have your package delivered by end of following business
day. (There is no guarantee for specific time of day that packages
will be delivered.)
Examples: An order that is shipped from our warehouse on Monday (via Next
Day service) will be delivered on the following Tuesday. An order that
ships out on Friday will be delivered on the following Monday. (Do not
count day shipped, Saturday or Sunday in the calculation of delivery
time.) We do not offer Next Day Air Saturday Delivery Service.
We only offer next business day service.
We try to process all orders that are placed by noon of any given business
day. Orders placed after noon (Central Time) will probably ship the
following business day.
Aerosols
will not be shipped via Next Day service, 2nd Day or 3 Day Select.
Sales Tax Florida
customers will be charged sales tax.
International Orders - Professional
Pest Control Products does not ship insecticides,
herbicides, rodenticides,
traps or other
pest control items to addresses outside of the continental United States.
We will ship to the exporter of your choice, provided that the exporter is
located within the continental United States.
Wire transfers and COD are not
acceptable methods of payment - no exceptions.
APO Orders
We try as hard as possible to help our patriots serving in the military
and (if possible) will fill certain orders that are to be shipped to an
APO. However, there are certain products that we do not ship or that
cannot be shipped via postal service. If you need products shipped to an
APO, submit your order through the secure shopping cart. We will process
and ship the order if possible. If the order cannot be processed, we will
contact you through the e-mail address given on the order form.
Ordering Tips - Before submitting
your order, double-check all items ordered, credit card billing information and
shipping information; include apartment or suite number if this applies to your
address.
If you need a quick delivery, choose 3 Day, 2nd Day or Next Day delivery
options.
Make sure that you correctly enter your credit card numbers. Remember to
enter the correct CVV2 code. (Making a typo in these
areas are the #1 cause of orders not being processed in a timely manner.)
If you are not sure that an adult will be present to sign for your order, type
"No signature required" in the Comments section at bottom of order
form. Do this only if you are prepared to accept
responsibility of any items stolen or vandalized after package has been
delivered.
Where is my order? - Once your
order has been placed, you will get a confirmation that your order was successfully
submitted.
If your order cannot be tracked, it could
mean that the order has not been shipped. This could be due to a
back-order of product, which will sometimes delay shipment of product or a
problem with certain products not being available for certain areas of the
country. Holidays
may sometimes affect the delivery time of your pest control supply order.
There are other reasons for an order not being processed:
- Credit card denied. In most credit card problems, the customer
entered a wrong digit, incorrect expiration date or the card has yet to be
activated.
- Incorrect billing address for credit card.
- Incorrect or missing CVV2 number. For Visa, MasterCard
and Discover, the CVV2 code is usually 3 digits which appear on the far
right of the
signature strip. For American Express, the code is a 4 digit number on
the front of the credit card. If you cannot find this code, contact
your credit card company before placing your order. The CVV2 (Card
Verification Value 2) code was implemented for your protection!
- If the product has a high monetary value, your credit card company will
often red flag the order while waiting for your verbal approval.
- If an order containing an aerosol is submitted with a special delivery
option selected, the order is not shipped.
- Not every product can be shipped to every state. On the item
description web page or on the shopping cart item page, there is a
"Cannot be shipped to" list, showing where the individual item
cannot be shipped. If (for example) someone in New York orders a Cypermethrin
product, the order will not be shipped.
- Many packages are lost or returned to us because the customer did not
give their complete address. Make sure that you include apartment
number, suite or other particulars about your address so that you can receive
your order in a timely manner.
- If the delivery driver designated for your area feels comfortable
with the neighborhood, the driver will often leave the package on front
porch or behind shrub close to front door.
- Neighbors, friends or family members often sign for packages that do
not belong to them - and then forget to tell anyone about the package.
In many of the cases mentioned above, we try to contact the customer. This
is why it is so important for you to include your daytime phone number, in case
there is a problem and you need to be contacted. (We
do not sell, lease, rent or give away any of your personal information to any
outside parties. We hate junk mail, junk e-mail and telephone
solicitations and assume that you do too! See Privacy
Statement for Professional Pest Control Products.)
If contact is not made, we put the order on hold until the customer contacts
us. When corresponding with Professional Pest Control Products concerning
an order, have the following ready:
- The exact name to whom the product was to be shipped; if shipped to a
business address, we will need the business name.
- Your order number.
- The e-mail address used when placing an order on-line.
If there is a problem with your order, contact us at 800-434-4555.
Call between 8:30 and 4:30, Central Time. You may also e-mail
your query.
If you have questions about shipping, email us.
We do not use e-mail addresses nor do we give out, rent or lease any information
about our customers or site visitors.
Privacy Statement
Professional Pest Control Products
www.PestProducts.com
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